Terms of Service

1. Acceptance of Terms

By accessing or using ClawBase ("Service"), operated by Flame Lab LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

By clicking "I Accept," creating an account, or otherwise accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Electronic Communications: By using the Service or providing your email address, you consent to receive electronic communications from us, including service announcements, administrative messages, and, where you have opted in, marketing communications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

IMPORTANT: These Terms contain an arbitration agreement and class action waiver that affect your legal rights. Please read Section 13 carefully.

2. Definitions

• "Service" means ClawBase's managed hosting platform for OpenClaw, including the website, dashboard, APIs, and related services.
• "User" or "You" means any individual or entity that accesses or uses the Service.
• "Content" means any data, text, files, configurations, messages, or other materials uploaded, transmitted, or stored through the Service.
• "OpenClaw Instance" means the OpenClaw AI assistant software running on your ClawBase account.
• "AI Provider" means third-party artificial intelligence services such as Anthropic, OpenAI, or OpenRouter that power your OpenClaw Instance.

3. Description of Service

ClawBase provides managed hosting services for OpenClaw, an open-source AI assistant platform. Our Service includes:

• Cloud infrastructure to run your OpenClaw instance 24/7
• Web-based dashboard for configuration and management
• Integration support for various chat platforms (Telegram, Slack, Discord, WhatsApp, etc.)
• Automatic updates and security patches
• Technical support via email

4. Account Registration and Responsibilities

To use ClawBase, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and use the Service.

5. Acceptable Use Policy

You agree to use ClawBase only for lawful purposes. You may not use the Service to:

• Violate any applicable laws or regulations
• Engage in any illegal activities or promote illegal actions
• Harass, abuse, or harm another person or group
• Send spam, phishing attempts, or malicious content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Use the Service to develop competing products
• Resell or redistribute the Service without authorization

API Key Requirement: You must provide your own API key from a supported AI provider (Anthropic, OpenAI, or OpenRouter). You are responsible for complying with your AI provider's terms of service.

6. Payment Terms

ClawBase operates on a monthly subscription basis. By subscribing to the Service:

• You authorize us to charge your payment method on a recurring monthly basis
• All fees are non-refundable except as provided in our Refund Policy
• Prices are subject to change with 30 days' notice
• You are responsible for any applicable taxes

AI API Costs: ClawBase subscription fees do not include AI API costs. You are billed directly by your AI provider (Anthropic, OpenAI, etc.) based on your usage.

7. Third-Party Services

The Service integrates with various third-party services. Your use of these services is subject to their respective terms:

• AI Providers: Anthropic, OpenAI, and OpenRouter have their own terms of service and usage policies that you must comply with
• Chat Platforms: Telegram, Slack, Discord, WhatsApp, and other platforms have their own terms of service
• Payment Processing: Our payment processor handles your financial information according to their privacy policy

ClawBase is not responsible for the availability, policies, or actions of third-party services.

8. Intellectual Property

ClawBase: The ClawBase platform, including its design, features, documentation, trademarks, and service marks, is owned by Flame Lab LLC and protected by United States and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of our proprietary software, unless laws prohibit these restrictions or you have our written permission.

Your Content: You retain ownership of all data, configurations, and content you create or upload to the Service ("User Content"). By uploading or submitting User Content, you grant Flame Lab LLC a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, and display such User Content solely as necessary to provide, maintain, and improve the Service. This license continues for the duration of your use of the Service and for a reasonable period thereafter as necessary to maintain backups and comply with legal obligations.

Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use such Feedback for any purpose without any obligation or compensation to you.

OpenClaw: OpenClaw is open-source software and is not owned by Flame Lab LLC. OpenClaw is licensed under its own open-source license terms.

9. Copyright and DMCA

Flame Lab LLC respects the intellectual property rights of others and expects users to do the same. We will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA") and other applicable laws.

Reporting Copyright Infringement

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through the Service, please notify our designated copyright agent with a DMCA takedown notice containing:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and where it is located on the Service
• Your contact information (address, telephone number, and email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf

Send DMCA notices to: legal@clawbase.ai

Repeat Infringers

In accordance with the DMCA and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances, accounts of users who are deemed to be repeat infringers. We may also, at our sole discretion, limit access to the Service and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

10. Disclaimers and Service Availability

AI Output and Actions Disclaimer

AI CAN MAKE MISTAKES: AI assistants, including those powered by OpenClaw, can and will make errors, provide incorrect information, hallucinate facts, or produce unexpected results. AI technology has inherent limitations and is not infallible. You must always verify important information and critically review all AI-generated content before relying upon or acting on it.

NO LIABILITY FOR AI ACTIONS: ClawBase is not responsible for any actions taken by your AI assistant, including but not limited to: emails sent, messages transmitted, calendar events created, files modified or deleted, code executed, web browsing activities, smart home controls, financial transactions, or any other actions performed on your behalf. YOU ARE SOLELY RESPONSIBLE for reviewing, approving, and supervising all actions your AI assistant performs.

NOT PROFESSIONAL ADVICE: AI-generated content does not constitute professional advice of any kind, including but not limited to legal, financial, medical, tax, or accounting advice. The Service is not a substitute for consultation with qualified professionals.

Service Availability

We do not guarantee that the Service will be available at all times. The Service may be subject to interruptions, including but not limited to system failures, maintenance, updates, or circumstances beyond our control. While we strive for high availability, we make no representations or warranties regarding uninterrupted access to the Service.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

Data Loss and Backup

YOU ARE RESPONSIBLE FOR YOUR DATA: We are not responsible for any loss, corruption, or unauthorized access to your data. You are solely responsible for maintaining backups of your data, configurations, and any Content you consider important. We strongly recommend that you regularly export and back up your data.

Beta and Experimental Features

From time to time, we may offer beta, preview, or experimental features ("Beta Features") that are still in development. Beta Features are provided "as is" without any warranties, may contain bugs or errors, and may be discontinued or modified at any time without notice. By using Beta Features, you acknowledge that they may not work as expected and agree that we have no liability for any issues arising from their use.

Security Incidents

While we implement reasonable security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. In the event of a security incident affecting your personal information, we will notify you as required by applicable law, as described in our Privacy Policy. Such notification shall not be construed as an admission of fault or liability.

General Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FLAME LAB LLC DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY RESULTS OR INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLAME LAB LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE, REGARDLESS OF WHETHER FLAME LAB LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, FLAME LAB LLC'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS ACTUALLY PAID BY YOU TO FLAME LAB LLC DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE DATE THE CLAIM AROSE; OR (B) ONE HUNDRED DOLLARS ($100).

THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND ANY OTHER TORTS.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, FLAME LAB LLC'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless ClawBase, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or any applicable laws
• Your Content or any data you transmit through the Service
• Actions taken by your AI assistant on your behalf
• Any dispute between you and any third party arising from your use of the Service

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You shall not settle any claim without our prior written consent.

13. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution First

Before initiating any arbitration or court proceeding, you agree to first contact us and attempt to resolve the dispute informally by sending a written notice describing the dispute to legal@clawbase.ai. We will attempt to resolve the dispute within thirty (30) days. If the dispute is not resolved within this period, either party may proceed with formal dispute resolution.

Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the breach, termination, enforcement, interpretation, or validity thereof, that cannot be resolved through informal resolution shall be resolved by binding arbitration administered by JAMS in accordance with its "Streamlined Arbitration Rules and Procedures". The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND CLAWBASE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

Time Limitation on Claims

Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after such claim arose, or the claim is permanently barred. This limitation applies regardless of whether you knew or should have known of the facts giving rise to the claim.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Subject to the arbitration agreement above, any legal action or proceeding relating to these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you consent to the personal jurisdiction of such courts.

Consumer Rights: Nothing in these Terms shall limit or exclude any rights you may have under applicable consumer protection laws that cannot be lawfully limited or excluded. If you are a resident of the European Economic Area, you retain any mandatory consumer protection rights under the laws of your country of residence.

15. Termination

By You: You may cancel your subscription at any time through your account dashboard or by contacting us. Your access will continue until the end of your current billing period.

By Us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion with reasonable notice.

Effect of Termination

Upon termination:

• All rights and licenses granted to you will immediately terminate
• You must cease all use of the Service
• We may delete your account and data in accordance with our data retention policies (typically within 30 days)
• We are not obligated to retain or forward any Content or other data
• Any provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution

No Refunds on Termination for Cause

If we terminate your account for violation of these Terms, you will not be entitled to any refund of fees paid. See our Refund Policy for details on refunds under other circumstances.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires, or other catastrophes
• Epidemic, pandemic, or other public health emergency
• War, invasion, hostilities, terrorist activities, riots, or civil unrest
• Government actions, laws, regulations, embargoes, or sanctions
• Labor disputes, strikes, or work stoppages
• Power outages, telecommunications failures, or Internet service disruptions
• Third-party service provider failures
• Cyberattacks, including denial-of-service attacks, hacking, or malware
• Any other event beyond our reasonable control

Our obligations shall be suspended for the duration of such circumstances. We will make reasonable efforts to notify you of such circumstances and their expected duration.

17. Export Compliance

The Service may be subject to United States export control laws and regulations, including the Export Administration Regulations ("EAR") and sanctions programs administered by the Office of Foreign Assets Control ("OFAC"). You agree to comply with all applicable export and re-export control laws and regulations.

You represent and warrant that:

• You are not located in, under the control of, or a national or resident of any country subject to United States embargo or sanctions
• You are not identified as a "Specially Designated National" or placed on the U.S. Commerce Department's Denied Persons List, Entity List, or Unverified List
• You will not use the Service for any purposes prohibited by United States law
• You will not export, re-export, or transfer any part of the Service or any technical data related thereto in violation of applicable export laws

We reserve the right to restrict access to the Service from any jurisdiction where such access would violate applicable export control laws.

18. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ClawBase regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of ClawBase.

Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice or consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

Notices

We may provide notices to you via email to the address associated with your account, through the Service, or by posting on our website. You are responsible for keeping your contact information current. Notices are effective upon sending (for email) or posting (for website notices).

Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms. No third party shall have the right to enforce any provision of these Terms.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

19. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service or by other means (such as email) at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service before the changes take effect. Material changes may include modifications to pricing, payment terms, dispute resolution procedures, liability limitations, or data processing practices.

The "Last Updated" date at the top of these Terms indicates when they were last revised. We encourage you to review these Terms periodically.

20. Contact Information

If you have any questions about these Terms, please contact us: